Passenger Assistance

These pages give information on how to buy your ticket, plan your journey or receive assistance, so that you can travel with confidence when making your journey by rail.

Click here to buy tickets from the Journey Planner

We are committed to ensuring customers can travel by train safely, in comfort and with dignity.

Plan Assistance for Your Journey

  • What is Passenger Assist?
  • How to Request Assistance via Passenger Assist
  • Planning Assistance in Advance
  • Last Minute Assistance Requests (Turn Up and Go)
  • Do I Still Need a Ticket to Travel? 
  • Train Company Contact Details

'Passenger Assistance by Transreport' smartphone app

  • What is the Passenger Assistance app?​​​​​​​

Stations Made Easy

  • Look up helpful information such as step-free access and accessible facilities, at specific National Rail stations before you travel 

Buy Your Ticket

  • How to Buy a Ticket to Travel
  • Disabled Persons Railcard Discounts


  • Accessible Stations
  • Train Facilities
  • Cancelled or Delayed Trains
  • Issues with Your Journey
  • Mobility Scooters
  • Sunflower Lanyards
  • Further Information

Accessible Travel for All


We want everyone to travel with confidence.

Watch the video, with British Sign Language and audio description, to see what you could expect on your journey.

​​​​​​​Accessible travel for all - FULL - British Sign Language, Audio description + Subtitles from Rail Delivery Group on Vimeo.

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Last updated:   21 April 2022