You will find the latest information about revised timetables in the National Rail Journey Planner as soon as it becomes available.

Customers are encouraged to only buy Anytime and Off-Peak tickets once they know their train is running.

We have suspended the sale of Advance fares on strike days until the timetable for the strike days have been finalised. We do not want to mislead customers into thinking that we are able to run a full service or sell them tickets for trains that may not run. ​

It is likely that we will be running many fewer services on strike days and so we do not want to sell tickets to more passengers than we can accommodate. ​

Whilst Anytime and Off-peak fares will still show for strike days, we would encourage customers to wait until the day of travel or until the timetable is confirmed before buying a ticket. Once we know which trains are running, some Advance fares will be back on sale.​

Passengers who have already purchased Advance tickets on strike days may be entitled to a fee-free change of journey by contacting the original retailer of their ticket up until 18:00 the day before they travel.

If you purchased an Advance, Off-Peak or Anytime ticket and choose not to travel at all because your service on either your outward or return journey has been cancelled, delayed or rescheduled then you will be entitled to a refund or change from the original retailer of your ticket*

In the event of your service being affected by strike action, cross-industry ticket acceptance between different train companies and temporary removal of certain ticket restrictions may be made available.​​​​​​​​

*Please see Book with Confidence to find out more about changes and refunds for Advance tickets. ​​​​​​​

If you purchased an Advance ticket and your chosen train was been affected by strike action, you may be able to use your ticket on an alternative train on the same route. If you choose not to travel you may be able to amend when you travel fee-free by contacting the original retailer of your ticket up until 6pm the day before you travel. ​

If you have a ticket for travel on Thursday 15 September 2022 or Saturday 17 September 2022 and your journey is affected, in whole or in part, by one of the train companies undertaking industrial action you can use this ticket to complete your journey either the day before or up to and including Tuesday 20 September 2022.

Travel within London: customers presenting magstripe National Rail tickets (Singles, Returns or Season Tickets) for journeys across London are permitted to travel on TfL services (bus, Tube, tram or DLR) on reasonable routes only, on the days of the National Rail industrial action only. Barcode and tickets on smartcard cannot be accepted by TfL staff. Please note if your ticket is for a journey that includes crossing London it will not be valid on London Underground services on an alternative date. Please contact the original retailer of your ticket for more information.​

Please contact the train company you are travelling with for more information.​

Please note refunds and changes can only be made by the original retailer of your ticket*.​

For more information please visit www.nationalrail.co.uk/advance 

*Please see Book with Confidence to find out more about changes and refunds for Advance tickets. ​​​​​​​

While we cannot refund taxi or hotel bills, if you decide to travel during a strike period and your chosen train is affected, you may be able to use your ticket on another train company or by an alternative route. Where disruption prevents you from completing your journey for which your Ticket is valid and is being used, any train company will, where it reasonably can, provide you with alternative means of travel to your destination, or if necessary, provide overnight accommodation for you.

If you choose not to travel because your service has been cancelled, delayed or rescheduled you will be entitled to a refund*.

If you choose to travel and are delayed on your journey, you will be able to claim compensation if the delay meets the Delay Repay threshold.​​​​​​​

*Please see Book with Confidence to find out more about changes and refunds for Advance tickets. ​​​​​​​

Yes, you are entitled to a refund under Condition 30.1 of the National Rail Conditions of Travel.

Alternatively, if you choose to travel and your train is delayed for more than 60 minutes you may be able to use your ticket to make your journey at a later date, subject to the restrictions of your ticket. Please contact the train company you are travelling with for more information. 

If you had a Season Ticket** that is monthly or longer and you chose not travel on 13, 18 or 20 August - or will choose not to travel on 15 or 17 September 2022 - you can claim 100% compensation for these days through Delay Repay. 

If you have purchased a Season Ticket** and would like a refund due to strike action affecting your journey, you can apply for a refund from the original retailer of your ticket. Please note an admin fee of no more than £10 will apply. Refunds are calculated from the date you return your season ticket and will be the difference between the price you paid and the cost of a ticket or tickets for the period for which you have used the ticket up to and including the date you request a refund.

If you are affected by cancellation or disruption to you journey, you may be entitled to compensation such as Delay Repay 

**If you are a Weekly Season Ticket holder and purchased your ticket after the strikes were announced you will only be entitled to compensation if you actually travel and are affected by cancellation or disruption and the delay to your journey meets the Delay Repay threshold. ​

If you have purchased a Flexi-Season ticket and would like a refund due to strike action affecting your journey, you can apply for a refund but an admin fee of no more than £10 will apply. Refunds are calculated from the difference between the price you paid for the Flexi Season and the cost of an Anytime return ticket for each day you have used. If you only have one or two journeys left on your Flexi Season you may find that no refund is available.

If you had activated a days worth of travel on a Flexi-Season Ticket and you chose not travel on  13, 18 or ​​​​​​​20 August you can claim 100% compensation for these days through  Delay Repay 

Weekly season tickets which have not started yet can be refunded, a £10 admin fee may apply.

To make sure that a weekly season ticket is the best value for you, if you’re unable to travel during industrial action use our handy season ticket calculator.

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Yes, you are entitled to a refund under Condition 30.1 of the National Rail Conditions of Travel. If you have purchased a ticket and your train has been cancelled, delayed or rescheduled due to RMT strike action then you will be entitled to a refund or change of journey*.

Please contact the retailer of your ticket for more information.  ​​​​​​​

*Please see Book with Confidence to find out more about changes and refunds for Advance tickets. ​​​​​​​

During periods of industrial action, the rail industry introduces a temporary timetable. Customers are encouraged to only buy Anytime and Off-Peak tickets once they know their train is running as the cost of the ticket would not change but admin fees for refunds may apply. 

Please check with the retailer you purchased your ticket from for more information. ​

If you have a ticket for travel on Thursday 15 September 2022 or Saturday 17 September 2022 and your journey is affected, in whole or in part, by one of the train companies undertaking industrial action you can use this ticket to complete your journey either the day before or up to and including Tuesday 20 September 2022.

Please note if your ticket is for a journey that includes the London Underground it will not be valid on London Underground services on an alternative date.​

If you are travelling on a different day and have an Advance Ticket, where possible, please try to travel on the same time train as the original ticket.​

If you have a seat reservation and choose to travel on a different day, you will not be able to use your original reservation.​

Please contact your train company for more information.

If you purchased an Advance ticket and your chosen train has been affected by industrial action, you may be able to use your ticket on an alternative train on the same route. If you choose not to travel you may be able to amend when you travel fee-free by contacting the original retailer of your ticket up until 6pm the day before you travel. ​​

If you have a ticket for travel on Thursday 15 September 2022 or Saturday 17 September 2022 and your journey is affected, in whole or in part, by one of the train companies undertaking industrial action you can use this ticket to complete your journey either the day before or up to and including Tuesday 20 September 2022.

Please note if your ticket is for a journey that includes crossing London it will not be valid on London Underground services on an alternative date. Please contact the original retailer of your ticket for more information.​

Please contact the train company you are travelling with for more information.​​

Please note refunds and changes can only be made by the original retailer of your ticket.

The normal terms and conditions of your ticket will apply, but in some cases a train company may relax the restriction at their discretion. 

We will make information available when a service has been declassified. 

If the delay to your journey meets the Delay Replay threshold as a result of industrial action, you will be entitled to compensation from the train company that you are travelling with.

See www.nationalrail.co.uk/compensation for more information.

Station car parks are, in a majority of cases, managed on behalf of train companies by a third-party operator so it may not be possible to temporarily transfer a car park season ticket to another location. Please contact the train company that manages the station your car park season ticket is valid at, or the third-party car park operator, for details of any easements.  

Find your station information at www.nationalrail.co.uk/stations

We will do everything we can to help passengers on their journeys. If your chosen train is running, then assistance will be provided.

If your journey is affected by the strike action and you have Passenger Assistance booked, your train operator or train operators will contact you to discuss how you might want to change or re-arrange your journey.  If you decide not to travel, please contact your train company using the information on the Passenger Assist webpage.

Turn up and go assistance will still be provided for services running – please check your journey for information before travelling.

You will be able to book assistance on services planned on the strike days where the timetable has been confirmed. Please contact the train company you are travelling with for more information.