Contact Us

If you cannot find the information you need on the National Rail website, below are links to other ways you may be able to find the help you need. 

National Rail Enquiries - For enquiries about train times, fares, Season Tickets and station information, or to comment or complain about the National Rail website or app. 

Train & Station Operators - For comments or complaints about a train journey, station, or the service you received at a ticket office, contact the Train or Station operator directly.

Railcards - For queries, comments or complaints specifically related to Railcards. 

Twitter - 24/7 support across the National Rail network. Real time updates and advice on services provided.

The Rail Ombudsman - To help resolve complaints between rail service providers and customers.

Independent Transport Watchdogs - For independent consumer advice.