Contact Us

If you cannot find the information you need on the National Rail website, below are links to other ways you may be able to find the help you need. 

Click here for contact information for National Rail Enquiries ​​​​​​​

National Rail Enquiries - For enquiries about train times, fares, Season Tickets and station information, or to comment or complain about the National Rail website or app. 

Train & Station Operators - For comments or complaints about a train journey, station, or the service you received at a ticket office, contact the Train or Station operator directly.

Railcards - For queries, comments or complaints specifically related to Railcards

Twitter - 24/7 support across the National Rail network. Real time updates and advice on services provided.


The Rail OmbudsmanTo help resolve complaints between rail service providers and customers.

Independent Transport Watchdogs - For independent consumer advice.


Media Enquiries

Media enquiries regarding National Rail services, or the rail industry, should contact the Rail Delivery Group media team. The Rail Delivery Group represents train operators and Network Rail.

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Last updated:   10 November 2021