Website Terms & Conditions

Terms and Conditions for using the National Rail Enquiries website (the “Web Site”) . For the purposes of these Terms & Conditions the term Web Site also includes the web services, XML and any other data source supplying the Web Site.


Agreement between the user and "TRAIN INFORMATION SERVICES LIMITED"

National Rail Enquiries is the journey planning website of TRAIN INFORMATION SERVICES LIMITED ("TISL"), a company registered in England (No. 07258491), whose registered office is at:

2nd Floor
200 Aldersgate Street
This Website is offered as a service to you, the user, by TISL. Your use of this Web Site constitutes your agreement to all terms, conditions and notices contained on the Web Site. If you do not agree with these terms and conditions then you are not authorised to use this Web Site.

Permitted use of the web site

You may not at any time modify, store, copy (including for example screen scraping), extract, reutilise, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell, distribute or create any information, products or services obtained from, linked to or using this Web Site and any data therein or that may provide users with the ability to do the same, unless approved by TISL through a signed licence agreement.

Display of Live Departure Boards

We do allow free public display of the Live Departure Boards section of the Web Site, without a license, on and subject to the following conditions:

Use is subject to these Web Site terms and conditions;
  • Use is for non-commercial purposes;
  • Permission to use Live Departure Boards for public display is subject to change and termination by TISL without notice;
  • The display needs to be set to automatically refresh; and
  • TISL makes no representations or warranties as to, and shall have no liability to a user in respect of, the fitness for purpose, suitability or accuracy of the display or data contained in or provided by the Live Departure Boards.

Intellectual property rights

Unless otherwise stated TISL is the owner of all intellectual property rights in the Web Site. All contents of this Web Site and material published in it are either owned by TISL or licensed to it and are protected by copyright. No part of the Web Site may be reproduced in any form whether electronically or otherwise without the prior consent of TISL other than temporarily in the course of using the Web Site for personal use or to keep a record of a single transaction entered into using the Web Site for personal use.

The National Rail Enquiries (NRE) logo is a trademark and is the property of TISL. The double-arrow headed roundel that forms part of the logo is the property of the Department for Transport and is licensed to TISL. Other product and company names featuring in the Web Site may be the trademarks of their respective owners.
You shall not Frame or Rebadge the Web Site, or otherwise integrate it into any other system, except with the express advance permission of TISL. You may provide a link to the Web Site from your own website.

Postcode Data

Postcode information is provided to TISL, and utilised within the journey planner under licence:

  • Contains Ordnance Survey data © Crown copyright and database right 2011
  • Contains Royal Mail data © Royal Mail copyright and database right 2011
  • Map data © OpenStreetMap contributors, CC-BY-SA

Liability disclaimer

This Web Site is for the provision of information only and where selected by you, for the provision of the NRE Services. TISL shall use reasonable care and skill in carrying out the services contained in this Web Site. Additional terms and conditions apply in respect of the NRE Services.

TISL uses reasonable endeavours to check the accuracy of information published or made available on this Web Site. You should note however that TISL does not warrant that such information will be error free and the user acknowledges that the information, products, and services published or made available on this Web Site may include inaccuracies or typographical errors. Specifically, whilst care is taken to ensure that ticket availability is kept up to date, prices displayed may no longer be available. Changes are periodically made to the information herein. TISL and / or its respective suppliers may make improvements and / or changes in this Web Site at any time.

TISL and / or its respective suppliers makes no representations about the suitability of the information, products, and services contained on this Web Site for any purpose. To the maximum extent permitted by law, TISL Limited and / or its respective suppliers hereby disclaim all warranties, terms and conditions with regard to this information, products, and services, including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title, and non-infringement. In no event shall TISL and / or its suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of this Web Site or with the delay or inability to use this Web Site, or for any information, products, and services obtained through this Web Site, or otherwise arising out of the use of this Web Site, whether based on contract, tort, strict liability or otherwise, even if TISL or any of its suppliers has been advised of the possibility of damages. Except in relation to liability for death or personal injury, for which no limit applies, the liability of TISL and / or its respective suppliers for direct loss arising out of the use of this Web Site, whether based on contract, tort, strict liability or otherwise, is limited to the total value of the transaction under which the claim arises for any one event or series of connected events.

This does not affect your statutory rights as a consumer.

Third-party information

The National Rail Enquiries Journey Planner may utilise information provided by third-parties about their services in trying to find suitable routes for your journey. Where a journey involves one or more connections between National Rail stations using third-party services, including, but not limited to, those provided by London Underground, Manchester Metrolink or similar, customers should check with the relevant third-party operator whether such services are available at the required times, particularly early morning or late at night. TISL will not be liable for any inconvenience or loss due to non-availability, for whatever reason, of third-party services.

No unlawful or prohibited use

As a condition of your use of this Web Site, you warrant to TISL that you will not use this Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. TISL may suspend, block or terminate your access to the Web Site, in its absolute discretion.

Links to third party websites and third-party advertising

This Web Site may contain hyperlinks to websites operated by parties other than TISL. The operation of such websites is entirely outside TISL’s control and you proceed at your own risk. TISL does not endorse or sponsor the products, services or content you access and / or purchase through any linked site. You will be subject to the terms and conditions of use for all and any such linked site and any goods or services purchased therefrom. TISL has no liability, howsoever arising, in respect of such linked sites, their content and operation.

TISL may serve third party advertising displays on this website. Such advertising does not represent an endorsement by TISL of either the products or services advertised, nor an endorsement of the company or organisation associated with those products or services.

We may also use the personal information you provide at the registration stage and your previous and current use of our website and others, including web logs and cookies, to provide you with advertising on our website carefully tailored specifically to you. For more details on cookies please see our privacy policy.

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Last updated:   29 July 2020